| Are you willing to send your system to us? (Yes/No) | Yes (it's a brand new purchase, hence easy to replace) |
| Is your system a laptop or desktop? | Laptop |
| If desktop, is it custom built, or manufactured? | |
| If desktop, what is the make/model of your motherboard? | |
| What is the make/model of your system? (COMPLETE model name required) | Fujitsu Lifebook S904 (S9040MXPA1DE) |
| What is the model of your CPU? | Core i7-4600u |
| What is the make/model of your failing display(s)? | Sharp LQ133T1JW19 (internal); Dell U2713HM + Dell S2409W (external) |
| If laptop, is your built-in display failing? (Yes/No) | Yes |
| What is your operating system? | Windows 8.1 |
| Is it a 64-bit or 32-bit operating system? | 64-bit |
| What display driver version do you have installed? | 10.18.10.3412 (also occurred on previous release) |
| What type of connection are you using? (HDMI, VGA, DP, DVI?) | DP + DVI |
| What happens that results in the blackscreen failure? | After sending displays to sleep mode, they will not wake up. When (also) using a Displaylink Adapter, only the Displaylink device will wake up, any display connected to the GPU remains black until the computer is rebooted or the Graphics Driver is reinstalled. |
↧
Re: Official Black-screen thread - We need your help!
↧